Khela Khela Privacy Policy — Our Commitment to Protecting Your Data

1Introduction & overview

Welcome to Khela Khela. This Privacy Policy ("Policy") explains what information we collect about you, how we use it, and how we keep it safe when you use the khelakhela.net website, mobile app, and all related services ("Khela Khela Platform").

We believe privacy is a fundamental right. Any information you share with us while using the Khela Khela platform is used solely to improve your experience — nothing more.

This policy has been prepared in compliance with applicable data protection laws in Bangladesh and international standards. If you have any questions, please contact us directly via Help Center Contact us.

2What Data We Collect

Khela Khela collects two types of information — what you provide directly and what is generated automatically through your use of the platform.

What you provide directly

Automatically Collected Information

• Device type, operating system, and browser version.
• IP address and approximate location (city level).
• A log of which pages you visited on the platform and how long you spent on each.
• Betting and transaction history.
• At the time of login and logout.

3How your information is collected

Khela Khela collects information in the following ways:

• Direct Input: Through registration forms, the KYC process, customer support contacts, and survey submissions.
• Automated Technology: Through cookies, web beacons, log files, and similar tracking technologies.
• Third parties: Partial information may be verified through identity verification services or payment processors, but is never stored.
• Device Permissions: Information is collected based on the permissions you grant in the mobile app (such as notifications).

4Purpose of Data Use

Khela Khela uses your information only for the specific purposes outlined below and for no other purpose.

If you no longer wish to receive promotional messages, you can opt out at any time via your account settings or Help Centre to disable this.

5Data Sharing Policy

Your personal information is never sold to advertisers or third parties. However, specific data may be shared in the following limited circumstances:

• Payment Processors: Information required to process bKash and Nagad transactions is shared with the respective payment processors, who operate under their own privacy policies.
• Identity Verification Services: During the KYC process, your name and ID may be verified with the relevant regulatory authority.
• Legal Obligation: If required by a court order or government investigation, Khela Khela is legally obligated to provide the relevant information.
• Change of Ownership: Users will be notified in advance in the event of a business merger or acquisition.

6Cookies & Tracking Technologies

Khela Khela uses cookies and similar technologies on the platform. Cookies are small text files stored in your browser that help improve the quality of our service.

Types of cookies used

Most browsers give you control over cookies. However, disabling cookies may cause certain features on the platform to stop working properly.

7Data Retention Period

Khela Khela does not retain your data longer than necessary. General guidelines:

• Account information: For the duration your account is active and up to 5 years after closure (due to legal obligations).
• Transaction Records: Up to 7 years, in accordance with financial regulatory requirements.
• Customer support conversations: Up to 2 years after the issue is resolved.
• Analytics & log data: 90 days to 1 year.
• Marketing permissions: Until you withdraw consent.

8Your Rights

As a Khela Khela user, you have the following rights over your own data:

How to Exercise Your Rights

To exercise any of your rights Help Centre or email us at support@khelakhela.net. We will respond within 30 days.

Data deletion requests will require identity verification, and certain information may be retained due to legal obligations — you will be informed accordingly.

9Security Measures

To protect your data, Khela Khela has put in place both technical and administrative safeguards:

Technical security

• TLS 1.3 encryption is applied to all data transfers.
• Sensitive data stored in our databases is protected with AES-256 encryption.
• Multi-layer firewall and DDoS protection.
• Regular security audits and vulnerability assessments.
• Real-time threat monitoring.

Administrative Safeguards

• Only authorised staff members can access user data.
• Data access is logged and reviewed on a regular basis.
• Staff receive regular security training.

10Children's privacy

The Khela Khela platform is strictly for users aged 18 and above. We do not knowingly collect any information from minors.

If a minor has accidentally created an account, their parent or legal guardian Help Center Once contacted, we will promptly close the account and delete all associated data.

11Policy Changes & Updates

This Privacy Policy may be updated from time to time due to improvements to Khela Khela's services or changes in applicable law. For significant changes, we will:

• We will send an SMS to your registered mobile number.
• We will display a notification when you log in to the app or website.
• We will update the "Last Updated" date at the top of this page.

Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy. Please revisit this page periodically.

12Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please reach out through any of the following:

Our dedicated privacy team responds in writing within 30 business days of receiving a complaint. If a matter requires more time, you will be notified in advance.

This Privacy Policy was last reviewed and updated in June 2026.